How to ask for reviews with examples | far (2023)

Learning how to collect reviews is an essential skill that is critical to long-term business success. Businesses looking to attract new customers through influential platforms like Google, Facebook, and Yelp need to practice the art of asking for reviews.

We're here to help you with tips on getting customer reviews. Using our review request email templates to track satisfied customers can also help you get compelling testimonials.

Capture the attention of potential customers and increase your conversion rates on relevant social media channels and reviewsWebsites

Dive in — Index:

How Reviews Boost Business

How to request reviews online

How to request reviews by email

Review request templates for Google, Facebook, and Yelp

This is how you get more reviews

How Reviews Boost Business

Generating buzz about your products and services through online review platforms is an important part of any effective marketing strategy, even for small, local businesses. After all, almost all customers (87%) say they read reviews.

Here are wayspositive reviewsEmpower businesses and marketers to drive growth:

• You can identify promoters:These are superfans who do word of mouth on behalf of a specific business and help increase overall Net Promoter Scores (NPS), which ask how likely a customer is to recommend your business to friends or family. from one to 10
• You can get new customers:By providing the social proof that today's information-hungry customers seek before making their first purchase of a new product or service.
• Build your online reputation:Positive reviews serve to build credibility for first-time customers.

How to Request Reviews Online: Tips for Success

with as many as47% percent of customersWhen you say you post reviews as often as once a month, you want those reviews to be important to your business as a small business owner.

When is the best time to ask for a review?

Looking forget more positive reviewsand wondering when to ask a satisfied customer to leave a review? The ideal time to ask is just after a customer has made a purchase and had a positive customer experience. with the product or service.

• For companies that offer products:Ask within a week or two after a customer has had an opportunity to use the product.
• For service companies:Ask directly about the service.

How do you politely ask customers for feedback?

There's a certain subtlety thereask for reviewsthis can increase your chances of getting more reviews and future satisfied customers. Follow these tips to ensure the success of your review requests.

• Ask for feedback first so you can help if they've had a bad customer experience.

Asking for customer feedback instead of a rating can be a lot less intimidating for the customer. Show that you care about their experience. If they aren't happy with their customer experience, you have an opportunity to resolve any issues before they leave a bad review.

• Explain the benefits of customer reviews to your small business and potential customers.

If happy customers take the time to verbally thank you for a great service or product, follow up and explain to them that they can help potential customers by sharing their customer experience through a Google review, Yelp review, or on Facebook share the right product or service and help you grow your small business.

How to Request Email Reviews: Best Practices

While some customers may take the initiative to write reviews about your business themselves, you can help inspire potential submissions by emailing review requests directly to your customers.

Before you send any messages to your customers, it's important to consider these best practices for composing an email requesting review:

1. Personalize the email:Address your customer by their name and log off by providing the name of the member of the customer support team who is communicating.
2. Simple tip for the customer:Add a link to the page you're requesting a review for, e.g. B. Google or Facebook.
3. Keep the email short:You don't want to overwhelm your customer with a long request.

Google, Facebook, and Yelp review request email templates

Below are simple review request email templates you can use to send to your customers.

These templates are designed to help you avoid thatbad reviewsgenerate positive feedback about your company right from the start. Be sure to modify these templates as needed to better reflect your business.

How to ask for Google reviews

Did you know that59% of customersgo to google to read reviews and see it as a trusted authority? That's where you want to start building a stellar online reputation.

if you have oneGoogle MyBusiness page(and you should), you should do google reviews.Google reviewsIncrease your visibility when people search for your services or products through Google and it can also help improve your local SEO.

Here is an example of a review request email template that you can use as a guide and send to a customer via email or SMS:

Subject line: Share feedback from your customers

Dear [CUSTOMER NAME]

We want to thank you for your business and we are committed to providing our customers with the highest quality. In today's digital world, online reviews are very important for businesses like ours.

Would you like to take a moment to make a few comments about our Google business page <insert direct URL>? It's a quick and easy way to make a difference.

Feel free to call us if you have immediate comments or concerns about your [product or service purchased]. We want to hear from you and are happy to answer your questions.

Thank you for your time and business!

[YOUR NAME]

[COMPANY NAME]

[PHONE NUMBER]

Be sure to check out this resourceCreate a Google review link!

How to ask for a Facebook review

Facebook is a powerful way for small businesses to collect reviews online because1.84 billion peopleThey already log in to the site every day. Most customers have a personal Facebook account, making it easy to get reviews. Barelytwo out of three Facebook usersVisit a local business page at least once a week.

If your business wants to generate moreFacebook Reviews, use this review request template to improve your social media reputation.

Subject line: Would you write us a Facebook business review?

Hello [CUSTOMER NAME],

Thank you for choosing [company name]. Would you be willing to write us a review on Facebook? It should only take a few minutes and it would make a huge difference to our business.

When you're ready, you can follow [this link] to submit your Facebook review.

Please let me know if you are not happy with [the product or service] and we can talk about it personally so your customer feedback can be heard.

Thank you again for your business and time!

Carefully,

[YOUR NAME]

[COMPANY NAME]

[PHONE NUMBER]

How to request a Yelp review

Ninety-two percent of customersThose who visit Yelp are already loyal: they're looking for a business to return to. That means if you get a good number of positive reviews on Yelp, your business is on the road to success.

Whether you work for an e-commerce website, a restaurant, or are a lawyer, consultant, or contractor, your business can benefit greatly from generating positive reviews on Yelp.

However,Yelp Review Policyclear: "Don't ask customers, mailing list subscribers, friends, family, or anyone else to rate your business."

While you can't request reviews directly, you can provide a link to yoursYelp-ProfilPage in an email to follow up on a recent purchase and nudge the customer in the right direction. (And in case you're wonderingWhy is Yelp filtering out some reviews?see this post which explains what you can do about it).

Hello [CUSTOMER NAME],

I see you recently visited our [company name] store. I wanted to get in touch with you to verify your experience. did you like everything

We strive to provide our customers with a great experience and your feedback helps us make that possible.

LINK TO YELP PROFILE

Thanks for your time,

[YOUR NAME]

[COMPANY NAME]

[PHONE NUMBER]

If you use these review request templates, be sure to customize them and use your company's voice. Good luck with your area and withGet new reviews online!

How Broadly can help you get more reviews

We work with small local businesses to help youget more reviewsthrough automation. OurProductsIt can also help you communicate better with your team and clients, or revamp your website so you can focus on running your business.

Related reading:

• Check out sample responses and templates
• Here's why you should never buy reviews
• Customer Service Email Response Templates
• 5 easy ways to market your customer reviews